Online counselling

A safe space to land, breathe, and be heard.

Online counselling for adolescents and adults navigating life’s transitions.

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You don’t have to carry this alone. Whatever has brought you here, I’d be honoured to hold space for it with you.

The Process

What reaching out looks like

Taking the first step doesn’t have to feel complicated. I’ll guide you through a simple, human process from your first enquiry to your first session.

1

Reach out

Book a session, send a message, fill in the contact form, or book a connection call. No pressure.

2

Connection call

An optional free, informal 20-minute call to see if we’re a good fit. Choosing a counsellor is a personal decision and this short introductory call gives us a chance to connect, briefly discuss what you are looking for, and allow me to answer any questions you may have to see whether I may be the right person to walk alongside you.

3

First session

We connect further and explore what’s brought you here. This can often feel like an information-gathering session, but I will always try to keep the focus on your story, at your pace and on your terms.

4

Ongoing support

Regular sessions, gently moving forward together. Always with your goals in mind.

Areas of Support

What brings people here

Life Transitions

Support during work and career changes, relationship shifts, moving and relocation, becoming a parent, identity shifts, and returning to work.

Overwhelm & Stress

Whether you’re juggling work, family, relationships or simply feeling stretched too thin, counselling offers a space to pause, reflect, and develop practical strategies that feel manageable and meaningful.

Relationships

Patterns, communication, boundaries, family, friendships, and self-relationship.

Grief & Loss

Bereavement, anticipatory grief, relationship endings, addiction, infertility, miscarriage, and loss of self.

Matrescence

The profound identity shift and physical, psychological and emotional transformation when becoming a mother – often misunderstood, undervalued and unsupported.

Teen Wellbeing

Supporting adolescents through identity, school and sport pressures, anxiety, and navigating relationships, connection and belonging.

Infertility

Navigating the often isolated physical, emotional, and financial weight of fertility journeys with compassionate support.

Trauma

Trauma is less about the event itself and more about how it impacts you. It can happen when something feels too overwhelming for your usual ways of coping. Let’s process what happened and move towards healing.

Why Online

Counselling that fits your life

Online sessions aren’t a compromise - for many people, they’re actually more effective. Here are some reasons why:

01

Meet from wherever you are

No commute, waiting room or time and logistics involved in getting to an appointment. Your session can fit more easily around work, family, school and everything else your day holds.

02

From an environment that feels familiar

Your bedroom, your garden, your office, or another private space that feels comfortable to you. For some people, being in familiar surroundings can make it easier to settle in and speak openly.

03

Consistent connection through changing seasons

Life doesn’t always stay in one place. Travel, moving, work, family commitments and busy seasons don’t necessarily have to interrupt your support. Online counselling allows your sessions to move with you.

04

A little more accessible

Online counselling can make support available to people who live outside major cities, have limited local options, or find travelling to appointments difficult. Where appropriate, you can access your sessions from wherever you are.

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Particularly practical for mothers

For mothers, finding an hour that doesn’t require childcare, travelling or leaving your child(ren) behind can make counselling feel much more possible. Your baby can be nearby, feeding, sleeping or even in your arms during a session. You don’t need to have your life perfectly organised before you ask for support.

Meet Meghan

If you asked the people closest to me to describe me, I don’t think they’d begin with my profession. They’d probably tell you that what I care about most is my family and friends and that I’m happiest outdoors, whether that’s swimming in the ocean or walking through the apple and pear orchards that surround our home in the Elgin Valley.

I’m a wife to my husband, Paul, and mother to our daughter, Hannah, and our dog, Ziggy. I’m also the eldest of four siblings, a granddaughter, daughter, cousin, and friend. I find deep joy in understanding people, in noticing the small things, and in creating spaces where others feel safe enough to simply be themselves. I’ve always been deeply curious about people and what shapes us and that curiosity is what ultimately led me to counselling.

Professionally, I am a Registered Counsellor with the Health Professions Council of South Africa (HPCSA). Before entering the counselling profession, I practised as an Attorney specialising in intellectual property law and became a Fellow of the South African Institute of Intellectual Property Law. While those experiences continue to influence the way I think and work, it is my own experiences of growth, change and being supported by others that have most shaped the counsellor I am today.

HPCSA Registered PRC0046574 BPsych Equivalent (Distinction) LLB

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From law to listening

For many years, I thought I knew exactly what my life would look like.

After studying law at Stellenbosch University, I completed my articles and built my career in intellectual property law, specialising in trade marks and copyright. I chose to study law because I was drawn to its principle of fairness, enjoyed the intellectual challenge and believed it would allow me to make a meaningful difference in people’s lives. However, as my career developed, I found myself increasingly disconnected from the corporate environment I found myself in and began to realise that while the work suited my mind, it didn’t fully reflect my heart. I found myself longing for work where relationships and meaningful connection sat at the centre and felt drawn to a profession more closely aligned with my values and the kind of wife, mother and person I wanted to be.

That quiet realisation led me to make one of the biggest decisions of my life: to leave a career I had worked hard to build and begin again.

I returned to university to study psychology while continuing to work as a legal consultant. Like many of the people I now work with, I experienced what it felt like to pursue growth while balancing the responsibilities of everyday life. There were years of evening lectures, assignments, exams and placements. It wasn’t the quickest path, but it was one that felt deeply aligned.

My training culminated in a postgraduate BPsych Equivalent programme and a community-based practicum with Hermanus Child and Family Services and UCT Online High School, where I had the privilege of counselling children, adolescents and families. During this time, I was honoured to receive the Academic Merit Award for the top-performing postgraduate student at Cornerstone Institute.

At the same time, life was changing in other ways too. I moved from Cape Town to live with my husband alongside his family on the farm in the Elgin Valley. I also completed my practicum while pregnant, wrote my final HPCSA board examination just five days before Hannah was born, and then stepped into one of life’s greatest transitions: becoming a mother.

Looking back now, I can see that my own life has been shaped by many seasons of becoming: becoming an attorney, a student again, a wife, a mother and now a counsellor in private practice. Each season has required me to let go of certainty, embrace change, and trust that growth often happens quietly, gradually, and long before we recognise it in ourselves.

My Philosophy of Practice

What guides this work

Individualised care

No two people are the same. Rather than relying on one approach for every client, my integrative approach draws from established, evidence-based tools and techniques to meet your unique needs, personality and goals. Together, we’ll discover what feels most helpful and supportive for you.

Holistic perspective

I believe meaningful change happens when we consider the whole person. We will consider the problem that brought you to counselling within the context of the emotional, physical, relational, social and practical aspects of your wellbeing, recognising how factors such as sleep, stress, health, support systems, work, family and lifestyle all influence mental health.

Collaborative process

Counselling isn’t something that is done to you. Rather than giving answers or advice, we work together to understand your goals, make sense of your experiences, and identify practical ways forward. My role is to support, guide and empower you.

Cultural humility

Our contexts shape us. I hold space for and respect all cultures, identities, backgrounds, and lived experiences, recognising that understanding your unique context is essential to understanding you.

Warm professionalism

Professional doesn’t have to mean cold. You deserve someone who is both skilled and genuinely warm.

Genuine presence

I am fully present in our sessions, with the aim of offering you a calm, non-judgemental space where you can slow down, feel genuinely listened to, and explore your experiences at your own pace.

Qualifications

Credentials & registration

Psychology & Counselling

HPCSA Registered Counsellor

Registered with the Health Professions Council of South Africa under registration number PRC0046564. BHF Practice No. 1358294

BPsych Equivalent — with Distinction

Academic Merit Award recipient for top student of the programme — Postgraduate

BA Psychology (NDP)

Strong foundation in psychology and counselling principles

Law

Attorney of the High Court of South Africa, Western Cape Division

Non-practicing

Fellow — SA Institute of Intellectual Property Law

Specialising in trade mark and copyright law

Bachelor of Law (LLB)

Bringing analytical rigour and ethical grounding to counselling practice

Ready to connect?

A connection call is a gentle first step — no commitment, just a conversation.

Book a Connection Call Explore Services

Services

There are different ways to access support

Explore individual counselling, group work, workshops and psychometric assessments below.

Individual Counselling

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Fees

R850

Per counselling session · 50–55 minutes · Online via secure video call

Invoices are issued after each session and are payable via EFT within 48 hours. Payment details are provided on your invoice.

Book a Session

Medical Aid Reimbursement

As a Registered Counsellor, registered with both HPCSA and BHF, many medical aids do offer some reimbursement for counselling services. While I do not bill medical aid schemes directly, I will provide you with an official invoice containing all the details you need to submit a claim to your medical aid. I recommend contacting your scheme beforehand to understand your benefits, limits and specific requirements.

Have questions about this? I’m happy to discuss it with you before we begin.

Adulthood

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Individual

A consistent, confidential space for adults to explore what is on their mind. Whether you’re navigating a specific challenge or simply feeling stuck, sessions are collaborative and entirely led by your needs. 50–55 minutes per session.

Book a Session

Motherhood

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Motherhood

Matrescence Counselling

Matrescence is the developmental transition of becoming a mother. It is one of the biggest transformations one can experience, yet it is rarely named, scarcely supported, and often misunderstood. It touches identity, relationships, body, priorities, careers, and sense of self in ways that can feel both beautiful and deeply disorientating.

Whether you’re preparing for motherhood, navigating fertility challenges, adjusting to life with a new baby, or finding your footing months or years later, I offer a warm, non-judgemental space to explore your experience. Together, we can make sense of the emotional and practical realities of this season while helping you reconnect with yourself.

Mothers often seek support with adjusting to their new identity, feeling like they’ve lost themselves, navigating changes in their relationship or communication with their partner, setting boundaries with family and friends, managing overwhelm, anxiety or intrusive thoughts, processing their birth experience, navigating feeding or breastfeeding pressures, balancing the demands of caring for a baby while also caring for themselves, building confidence in their parenting decisions, and making sense of the gap between the motherhood they expected and the one they are living.

50–55 minutes per session.

Book a Session

Matrescence Support Series

A suggested series of six counselling sessions designed to support mothers through the transition to motherhood. If you are interested in my ‘Matrescence Support Series’ and would like to have further information, you are welcome to enquire here.

Adolescence

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Adolescents

Teen Counselling

Adolescence is one of the most complex, emotionally dense periods of a person’s life. School pressure, identity, social belonging, family dynamics — teens carry a lot, often silently.

During my practicum, I experienced that teens often respond well to the online counselling environment. I offer a supportive, genuinely non-judgemental and age-appropriate space for adolescents to be heard. I work with teens navigating the social challenges of relationships, connection and belonging and those experiencing school and sport pressures, identity questions, and the general intensity of growing up. Parental involvement is managed sensitively.

Enquire Now

Group Counselling

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There is something uniquely powerful about being witnessed by others who understand. While individual counselling offers dedicated one-on-one support, groups create a different kind of healing built on shared experiences, connection, and the reassurance that you are not alone.

I am currently developing several online support groups. If one of the groups below resonates with you, you are welcome to register your interest, and I’ll let you know as soon as further information becomes available.

Fertility

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Fertility

Fertility Journey Support

The emotional weight of a fertility journey is significant and often invisible to those around us. Whether you’re navigating infertility, assisted reproduction, pregnancy loss, or the uncertainty of not knowing what comes next, this group is designed to offer a compassionate, confidential space where you don’t have to carry the journey alone. Together, we’ll make space for grief, hope, disappointment, resilience and everything in between.

If you are interested in my Fertility Journey Support Group and would like to receive further information when registrations open, you are warmly welcome to enquire here.

Motherhood

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Motherhood

Matrescence Support

This group is intended to complement individual counselling or the Matrescence Support Series by creating a space where mothers can connect with others navigating the transition into motherhood. Together, we’ll explore identity, relationships, self-care, communication and boundaries, confidence, and the everyday realities of caring for ourselves while caring for our children — all in a supportive, non-judgemental community.

If you are interested in my Matrescence Support Group and would like to receive further information when registrations open, please enquire here.

Adolescents

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Adolescents

Teen Creative Wellbeing Group

Adolescence can feel isolating, particularly when it seems everyone else has life figured out. This is a six-week online wellbeing group for teenagers, designed to offer a safe and creative space to connect with peers, explore identity, build confidence, and express themselves through guided discussions and optional creative activities. The focus is not on artistic ability, but on curiosity, self-expression and belonging.

If this group would be of interest to you or your teenager, please let me know here.

Workshops & Professional Collaboration

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Mental health and wellbeing are relevant wherever people live, learn and work. Psychoeducation has the power to make psychology more accessible and to equip people with practical tools that they can apply in their lives. Through interactive workshops and webinars, I aim to create spaces where participants not only gain insight into mental health and wellbeing, but leave with strategies they can confidently apply in their daily lives.

I welcome opportunities to collaborate with schools, workplaces, healthcare providers, parent groups, community organisations and other teams to develop sessions tailored to the unique needs of their audience.

If you’re interested in collaborating or would like to discuss a workshop tailored to your organisation or group, I would love to hear from you. Please enquire here to begin the conversation.

Enquire About Collaboration

Farmhouse illustration - Meghan Kuiper Counselling

Psychometric Assessments

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Grade R

School Readiness

Evaluation of a child’s readiness for Grade 1 by identifying developmental strengths and areas of need. The findings aim to inform appropriate support strategies that may be implemented by educators or other professionals to assist the child in reaching their full potential. A warm, child-centred process.

Grade 9

Subject Choice

Helping learners make informed decisions about subjects and future career directions that align with their personality, strengths, interests, motivations and aspirations.

Grade 11 onwards

Career Guidance

Comprehensive career assessments to support informed decisions about post-school options and possible tertiary study and career paths. These assessments also provide meaningful insight into one’s individual profile, personal strengths and areas for development while on this journey.

Please enquire here for more information and costs.

Important Note

What I am — and what I’m not

I want to be clear and transparent about my registration. I am a Registered Counsellor, not a psychologist. This distinction matters, and I’ll always be honest with you about what falls within my scope of practice.

As a Registered Counsellor registered with the HPCSA, I am trained to provide supportive counselling, psychoeducation, psychometric assessments, and holistic wellbeing support. For more complex clinical assessments, diagnoses or psychiatric care, I will always refer you to the appropriate professional.

Not sure where to start?

A connection call is free, informal, and takes about 20 minutes. Let’s see if we’re a good fit.

Book a Connection Call

Frequently Asked

Questions you might be sitting with

These are the things people most commonly wonder about before reaching out.

Getting started

Is counselling only for people in crisis?

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Absolutely not. Many people come to counselling because they want a dedicated space to think things through, navigate life’s ordinary complexities, or grow. You don’t need to wait until things feel unbearable before seeking or benefitting from support.

What if I’m nervous about reaching out?

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That feeling is completely valid, and most people feel anxious before booking their first session. Having experienced counselling myself, I understand that it can feel vulnerable to take that first step. You don’t have to know what to say or have a clear reason: “Hi, I’m not sure where to start” is enough. I’ll guide you through the rest.

How do I know if counselling is right for me and if we are the right fit?

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If something has been weighing on your mind or you’re finding it difficult to navigate on your own, reach out and we can see whether counselling can provide the space to explore it together. Finding the right counsellor matters. If at any stage either of us feels that another professional would better meet your needs, I’ll do my best to support you in finding appropriate care and referrals.

How do connection calls work?

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If you’re still unsure whether counselling is right for you or continue to feel nervous about reaching out, a connection call might be the right place to start. A connection call is a free, informal 15–20-minute conversation. It’s an opportunity for us to briefly connect, for you to ask any questions you may have, and for us both to determine whether we feel like a good fit. There is no obligation to book a counselling session afterwards.

About sessions

What happens during the first session?

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In the first session, we’ll spend time starting to get to know one another. If you are unfamiliar with counselling, we will discuss the counselling process, confidentiality and any questions you may have. If you feel ready, we can explore what has brought you to counselling and I will ask some questions to understand what you hope to gain from the process and perhaps start identifying some areas of focus, needs and goals. You don’t need to prepare anything beforehand or know exactly what you want to say and my hope is that our conversation will unfold naturally. The first session may feel frustrating and like you didn’t achieve anything, but it is an essential step in helping me gather context into who you are. Counselling is not a quick fix that instantly makes everything better or gives you answers, it can take time, effort and patience to see change.

How many sessions will I need?

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While counselling is generally short-term, there is no set number. Some people benefit from a few sessions focused on a particular challenge, while others find ongoing support helpful. We’ll review this together as counselling progresses. Most clients start with weekly sessions, which allows for consistency and momentum. As things progress, we can figure out what works best for you.

Will you tell me what to do about my problem(s)?

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Counselling isn’t about giving advice or having all the answers. Instead, it offers a space to explore your thoughts, feelings, and experiences and then together we can explore possibilities and develop practical tools and strategies that feel right for your unique situation.

Booking & practicalities

How does booking work?

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You can book sessions via the online booking system on this website or by emailing bookings@meghankuiper.co.za. If you’re unsure where to start, you’re welcome to reach out via WhatsApp and I’ll guide you from there. Once you’ve booked an appointment, I’ll confirm your session time and send you all the details you need ahead of your appointment.

How much does counselling cost?

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Individual counselling sessions are R850 and last approximately 50–55 minutes. An invoice will be emailed to you after each session and is generally payable via EFT within 48 hours. Payment details are provided on your invoice. Please enquire directly for costs associated with support packages, groups, workshops and psychometric assessments. You can do this by completing the enquiry form on my website or emailing contact@meghankuiper.co.za.

Is everything I share confidential?

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Yes. Confidentiality is one of the foundations of counselling. There are, however, limited ethical and legal exceptions such as concerns about serious harm to self or others or where disclosure is required by law and we will discuss these exceptions during our first session.

How do sessions take place?

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Sessions take place online via secure video call. You’ll receive a secure link ahead of your session and all you need is a private space, a stable internet connection, and a device with a camera.

Do you accept medical aid?

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As a Registered Counsellor, registered with both HPCSA and BHF, many medical aids do offer some reimbursement for counselling services. While I do not bill medical aid schemes directly, I will provide you with an official invoice containing all the details you need to submit a claim to your medical aid. I recommend contacting your scheme beforehand to understand your benefits, limits and specific requirements. If you have further questions about this, I’m happy to discuss them with you before we begin.

Working together

Can my baby be with me during matrescence counselling?

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Of course. I want counselling to fit into your life rather than add to the mental load of arranging alternative child care or working around a schedule. Whether you’re feeding, babywearing, cuddling or settling your baby during our session, they are always welcome. This is your space too.

Do you work with children?

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At present, I primarily work with adolescents, adults and mothers. While I have a particular interest in supporting children, I believe younger children are best supported in a face-to-face environment where play and other developmentally appropriate counselling approaches can be incorporated. For this reason, I do not offer online counselling to younger children. If you are a school, organisation or community group interested in exploring opportunities to collaborate in creating an in-person counselling space for children, I would be delighted to hear from you. In the meantime, I can point you in the direction of someone more specialised for younger ages.

Do parents need to be involved in teen counselling?

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Parental consent is required for minors. I prefer consent from both guardians where possible but please reach out directly if your situation is more complex. Depending on age and presenting concerns, parents are often involved in the initial process and may attend part of the first session. Together, we’ll discuss what level of parental involvement is most appropriate. While I encourage open communication between teenagers and their parents, confidentiality matters enormously in building trust and creating a space where they feel safe to speak openly.

Can my partner join a counselling session?

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While most counselling sessions are individual, there may be times, particularly during pregnancy or the transition to parenthood, when inviting your partner to join part or all of a session feels helpful. If this is something you’d like to explore, we can discuss it together.

Still have a question?

If you can’t find the answer you’re looking for, you’re very welcome to get in touch. Whether you have a practical question or are simply unsure where to begin, I’d be happy to hear from you.

Ask Me Directly

Resources

Reading, listening, and learning

A growing collection of articles, reflections, and resources for anyone navigating the terrain of mental and emotional wellbeing.

Seasons of Becoming

Seasons of becoming

Living on a farm constantly reminds me that nothing in nature stays the same. There are seasons where the trees stand bare, seasons of blossom, seasons where fruit slowly begins to grow, and seasons of harvest.

A few years ago, long before I knew I would become a counsellor, I photographed the same apple tree throughout an entire year. Looking back now, I realise that tree was quietly teaching me something I would only come to understand much later: growth isn’t always visible, rest is not the same as stagnation, and every season eventually changes.

That is the heart behind Seasons of Becoming.

I believe life is made up of a series of seasons. No season, even the hard ones, lasts forever and I have experienced firsthand how transformative it can be to have a safe space to be heard during the harder seasons. I don’t believe counselling is about becoming someone different or “fixing” what is broken. I believe it is about creating a space where people can pause, make sense of their experiences, reconnect with themselves, and feel empowered as the person they are and the version of themselves that they are becoming.

Whether you’re navigating adolescence, adjusting to parenthood, processing grief, questioning your career, healing from trauma, or simply trying to understand yourself more deeply, every season deserves compassion.

One of the values I hold most closely is listening not to respond, but to understand. My hope is that every person who walks into a session with me experiences what it feels like to be listened to with curiosity, empathy and without judgement. My hope is to offer you a space to land, breathe and be heard.

If you’d like to follow along with gentle reflections, educational posts, and the occasional glimpse of farm life, you can find me on Instagram at @seasons_of_becoming.

Instagram

On Instagram

Follow along for gentle reflections, educational posts, and the occasional glimpse of farm life.

Instagram post

Follow on Instagram

Coming soon — check back shortly

What Counselling Is Not

There are a lot of misconceptions about counselling — what it involves, who it’s for, and what it can and can’t do.

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Articles

From the blog

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Matrescence

The Invisible Transition of Motherhood

Nobody warned me that becoming a mother would mean losing parts of myself I didn’t even know I had.

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Teenagers

Why Your Teen Goes Quiet

Adolescent withdrawal isn’t personal. It’s developmental.

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Wellbeing

When Everything Feels Like Too Much

Overwhelm isn’t a character flaw. And it doesn’t have to be permanent.

Podcast

Listen in

Podcast Interview

Painfreebirth Podcast

Meghan was recently featured on the Painfreebirth podcast, exploring the emotional landscape of birth, motherhood, and the often-unspoken experiences that shape us as women and mothers.

Listen (Link Coming Soon)

Podcast artwork placeholder

Important Information

If you’re in crisis right now

Please know: you matter, and help is available. Read on for immediate support resources.

Please note: Meghan Kuiper Counselling does not provide a 24-hour emergency or crisis response service. If you or someone you know is in immediate danger, at risk of harming yourself or others, or experiencing a psychiatric emergency, please contact the emergency services or crisis helplines listed below, or go to your nearest hospital emergency department.

Emergency contacts

These organisations are available around the clock and are staffed by trained professionals.

Emergency Services

112

General emergency (mobile)

South African Police

10111

Police emergency line

SADAG Crisis Line

0800 567 567

South African Depression & Anxiety Group — 24-hour crisis support

Cipla Mental Health

0800 456 789

Free mental health helpline — available 24/7

Lifeline

0861 322 322

Crisis counselling and suicide prevention support

What to do right now

1

Call one of the crisis lines above. They are free, confidential, and staffed by trained counsellors who will listen without judgment.

2

If you’re in immediate danger, call 112 or go to your nearest hospital emergency department. You will receive care.

3

Reach out to someone you trust — a friend, family member, or neighbour. You don’t have to face this alone.

Get In Touch

Taking the first step starts here.

There is no wrong way to begin. Whether you are ready to book a session, have a clear question or just a vague sense that something needs to shift, you are welcome here. Reach out in whatever way feels right.

Working hours

Sessions

07:30 – 18:00

Communication

08:00 – 17:00

Bookings

bookings@meghankuiper.co.za

I aim to respond within two business days

Enquiries

contact@meghankuiper.co.za

I aim to respond within two business days

WhatsApp

Message on WhatsApp

Online booking

Book directly through the Halaxy online booking system.

Book via Halaxy

“Taking the first step is often the hardest part. Whatever you share is held with complete care and confidentiality.”

Send a message

I’ll get back to you within two business days.

Your name

Email address

What brings you here?

Your message

I understand that this form is not a crisis or emergency service, and I consent to Meghan Kuiper Counselling contacting me regarding my enquiry.

🌿

Thank you for reaching out.

Your message has been received. I’ll be in touch within two business days. Take a breath — you’ve taken a meaningful step.

Legal

Privacy Policy

Last updated: January 2025

This Privacy Policy explains how Meghan Kuiper Counselling (“we”, “us”, or “our”) collects, uses, and protects your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

1. Who We Are

Meghan Alice Kuiper is a Registered Counsellor registered with the Health Professions Council of South Africa (HPCSA), Practice Number PRC0046574. This policy applies to information collected through this website and through the provision of counselling services.

2. Information We Collect

The following categories of personal information may be collected:

Contact information (name, email address, phone number)
Appointment and booking details
Payment information (processed securely via our payment provider)
Medical aid details where relevant
Information that you voluntarily provide through enquiry forms, appointment requests or email correspondence, as well as limited technical information such as your IP address and browser information when you visit this website.

3. How We Use Your Information

Your information is used solely for the purpose of arranging appointments, responding to your enquiries, providing counselling services, maintaining clinical records, issuing invoices, and improving the operation of this website.

4. Sharing Your Information

Meghan Kuiper Counselling does not sell, rent or disclose your personal information to third parties for marketing purposes.

Where reasonably necessary to operate the practice, your personal information may be processed by trusted third-party service providers. This may include providers of secure video conferencing, encrypted email, cloud-based document storage, appointment scheduling, website hosting, payment processing and accounting software. These providers are required to process your information only for authorised purposes and to implement appropriate safeguards to protect your personal information.

Your personal information may also be disclosed where required by law, where necessary to protect your vital interests or those of another person, or where you have provided your consent.

5. International Transfers of Information

Some of the electronic platforms and service providers used by Meghan Kuiper Counselling may store or process personal information on servers located outside South Africa. Where personal information is transferred internationally, reasonable steps are taken to ensure that appropriate safeguards are in place and that your information receives a level of protection consistent with the requirements of POPIA.

6. Data Security & Retention

We take reasonable technical and organisational measures to protect your personal information. Clinical records are retained in accordance with applicable legal, ethical and professional obligations, including HPCSA requirements.

7. Your Rights

Under POPIA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal limitations)
Request information regarding how your personal information is processed
Withdraw consent for the processing of your information
Lodge a complaint with the Information Regulator of South Africa

8. Cookies

This website may use cookies to improve your browsing experience. By using this website, you consent to the use of cookies in accordance with this policy. You may adjust your browser settings to refuse cookies, though this may limit some functionality.

9. Changes to this Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

10. Contact

For any privacy-related queries, or to exercise your rights under POPIA, please contact us at contact@meghankuiper.co.za. Our postal address is PO BOX 130, Grabouw, Western Cape, 7160.

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